Return & Refund Policy

Return & Refund Policy – QbakMcn™ 🔁

At QbakMcn™, we want you to feel good about every purchase. If a décor item isn’t quite what you expected, our return and refund policy is intended to keep the process clear, reasonable, and easy to follow.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

• The item is unused and still in its original condition
• All original packaging, accessories, and included parts are present
• Proof of purchase is available, such as an order confirmation or receipt

Items that do not meet these conditions may not be eligible for a refund.

2. How to Start a Return

To begin a return, please contact our support team:

📧 Email: info@woodenduckshoppe.com

📞 Phone: +1 (508) 636-5707

Once your request has been reviewed and approved, we will provide:

• Return instructions
• The correct return shipping address
• A return label, when applicable

⚠️ Please note: returns sent without prior authorization may not be accepted.

3. Damaged or Incorrect Items 📦

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, contact us within 72 hours and include photos of:

• The item you received
• The packaging
• The shipping label

After we review the issue, we will arrange an appropriate resolution, such as a replacement or refund.

4. Non-Returnable Items

The following items are not eligible for return:

• Used or altered products
• Personalized or custom-made items
• Gift cards
• Clearance or final-sale items

If you are unsure whether your item qualifies, please contact us before sending it back.

5. Exchanges

If you would like to exchange an item:

• Contact us first for return approval
• Return the original item using the instructions provided
• Place a new order for the replacement item

This process helps us handle exchanges more efficiently and maintain product availability.

6. EU 14-Day Right of Withdrawal 🌍

If you are located in the European Union, you may cancel or return your order within 14 days of delivery, provided that:

• The item is unused
• The original packaging is intact
• Proof of purchase is included

This is offered in addition to our standard 30-day return policy.

7. Refund Processing 💳

Once your return is received and inspected, we will let you know the outcome.

If your refund is approved:

• It will be issued to your original payment method
• Processing may take up to 10 business days, depending on your payment provider

If you have not received your refund after 15 business days, please contact us.

8. Return Instructions

Complete return instructions, along with the correct return address, will be shared after your return request has been approved.

Contact Information

For questions about returns, refunds, or exchanges, please contact us:

QbakMcn™
The Wooden Duck Shoppe, Inc.
312 Drift Rd
Westport, MA 02790
United States

📞 Phone: +1 (508) 636-5707
📧 Email: info@woodenduckshoppe.com

At QbakMcn™, we aim to make returns as straightforward and transparent as possible—so you can shop with confidence while choosing décor pieces that add warmth, charm, and personality to your space. 🕯️✨